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How long you have to wait for housing benefit in West Norfolk

a woman using a calculator to work out a bill payment with a computer in the background

Published by Grace Mcgachy at 5:52am 21st February 2019. (Updated at 12:53pm 26th February 2019)

The longer they wait the more likely they are to face hardship.

But West Norfolk borough council is one of the fastest in Britain at processing new housing benefit claims.

Between July and September 2018 people had to wait 14 days for their application to be completed in our county, significantly lower than the UK as a whole which is 22 days.



This waiting time can be worrying for applicants, and the charity Turn2Us, which helps people with financial hardship gain access to welfare benefits, said they can be threatened with eviction and face homelessness.

Legal guidance states councils should respond to the claim within two weeks.

The local authority processed 576 new cases during the three month period, during the same months in 2017 applicants had to wait longer, with an average delay of 17 days.



Matthew Geer, campaigns manager at Turn2Us, said:

"The longer people are waiting for their Housing Benefit, the more likely they are to get into rent arrears, face eviction and in some cases end up homeless.

Housing Benefit is a necessity in this time of high rents and minimal social housing. We are seeing a concerning rise in rent arrears as more and more people are being pushed into poverty.

It needs to be processed and paid efficiently to avoid renters ending up in vulnerable situations."


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