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LISTEN to those in mental health crisis in West Norfolk 

LISTEN to those in mental health crisis in West Norfolk 

Published by KLFM
12:22pm 9th October 2019.

Sometimes, where you're in the grip of a mental health crisis, all you need is for someone to listen. 

It's as simple as that. 

And now, to honour tomorrow's World Mental Health Day, Norfolk and Suffolk NHS Foundation Trust is relaunching its special initiative designed to improve mental healthcare for people reaching crisis point.

LISTEN mental health initiative

The LISTEN project is designed to remind staff of the importance of listening to service users and carers, and fully involving them in their care.

A range of resources, including handy credit card reminders, are being distributed to help make sure people receive effective and personalised treatment during a crisis. 

They carry the ‘LISTEN’ acronym, which acts as an aide memoire to staff who are working with someone in a high state of distress:

  • Listen and look
  • Involve and inform
  • Share understanding
  • Time and availability
  • Empathise, encourage and evaluate
  • Next steps in treatment

Denise Grimes, Head of Participation and Partnerships at NSFT, said:

“We are really pleased to relaunch this fantastic initiative, which is already well-used in some parts of our Trust.

"Its aim is to act as a handy reminder to staff who are dealing with people who are distressed, in turn making it easier for them to deliver effective, person-centred care.

“It is absolutely fundamental for us to listen to service users and carers and involve them in the design of mental health services while placing them at the heart of the care they receive. 

"This initiative is an important aspect of that drive, which should make a real difference when people are at their most vulnerable.”