"Can we find you in an emergency this winter?"

"Can we find you in an emergency this winter?"

Published by Grace Mcgachy
5:16am 20th December 2019.

Can they find you in an emergency this winter? 

Norfolk's ambulance service says not having a clearly visible house number or failing to give information about a potentially hard to find address, could mean the difference between life and death. 

During the winter months, it's even more important for residents to make their properties identifiable from the road. 

Ambulance and police

Many have their names and numbers concealed by trees or overgrown hedges, are too small to see or, worse still, have no signage at all.

East of England Ambulance Service NHS Trust (EEAST) is urging people to get familiar with six simple tips to prepare for an emergency and when waiting for a response:

  •  Make sure the house number is large enough, and in a place, where it can be seen from the road
  • If possible, place the house name or number on a wall or gate post next to the road as well as on the door
  • Cut back foliage regularly so the front of the property can be seen
  • Ensure the number or name stands out - black on white or vice versa is best
  • When waiting for a response, leave hazard lights on a car parked in the drive or on the road, and switch on inside and outside lights at the property
  • Obtain your home's map grid reference (Easting and Northing) and what3words to have handy in case of emergency
house number


If you're calling from a less obvious address, you can also be a great help by giving the call handler clear instructions on how to find the property.

For instance:  

  • Is the address in a neighbourhood which has multiple entrances? If so, which one are you closest to?
  • Is it near a bus stop, pay phone, letter box, lay-by, or other 'landmark'?
  • What colour is the front door?
  • Is there someone who will be outside to flag them down? 

Marcus Bailey, Chief Operating Officer, said:

"Every minute saved is vital to a patient's chances of survival.

Making sure our crews and volunteers can clearly identify your location can help avoid crucial seconds or minutes being lost by crews not being able to find your property."


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