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Watch out for rogue traders in West Norfolk

Watch out for rogue traders in West Norfolk

Published by KLFM
6:15am 15th February 2020.

With many still clearing up after Storm Ciara hit West Norfolk last weekend, we're being urged not to get duped into hiring shoddy workmen.

Whilst Norfolk Trading Standards understands we want to get things fixed as quickly as possible, they're reminding us not to be tricked into paying for poor quality repairs.


rogue builder stock image

They've compiled this list to help us find the right trader and smooth repairs:

> NEVER use cold callers who arrive at your property offering to undertake work:
Rogue Traders may use bad weather events as an opportunity to try to get householders to agree to them undertaking repairs. These cold callers rarely give householders proper contact details or their legal rights to cancel within 14 days. They may also claim more work is required than there actually is to increase their profits and the work they do can often be of poor quality

>Choose reputable traders like a Norfolk Trusted Trader
When looking for a trader to undertake work on your property make sure they are a trader you can trust. This could be a member of the Norfolk Trading Standards Trusted Trader scheme, a business known to you that you’ve used before or by recommendation from a friend or family member. You can search the Norfolk Trusted Trader directory at www.norfolk.gov.uk/trustedtrader or call the Norfolk County Council customer service centre on 0344 800 8020

>Get three (at least) quotes for the work
Try to get at least three traders to come to your property and provide proper written quotations to undertake the work required. Compare them carefully to help you choose the right trader for the job.

> NEVER pay the full price upfront
Good businesses or tradesmen will not require payment until the work is finished to your satisfaction. Some may ask for a percentage to cover materials or specific parts if they are expensive but if the trader is asking for full payment upfront don’t contract with them.

> Talk to your insurance company FIRST
If you have insurance on your property speak to the company before arranging any repairs. The company may require you to use a company approved by them or may want to see quotations before authorising the work and subsequent payment

If you need further advice on choosing a trader or help in dealing with disputes with companies contact our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133