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Video appointments for mental health support

Video appointments for mental health support

Published by KLFM
9:55am 13th April 2020.

Norfolk and Suffolk NHS Foundation Trust (NSFT) is to begin offering video consultations this month to make sure service users continue to receive support for their mental health during the coronavirus pandemic. 

The Trust is using a secure online platform, called 'Attend Anywhere', to help clinicians provide uninterrupted care which keeps both them, and their service users, safe. 

It will be available across all NSFT's services as an alternative to face-to-face appointments where this is felt appropriate by the service user. Apart from internet access, all people need to use the platform is either the Chrome or Safari web browser on their computer or mobile device and a webcam and headset if they are using a computer. 

Dr Toral Thomas, Consultant Forensic Psychiatrist and Chief Clinical Information Officer with NSFT, said: 

"Attend Anywhere has been used successfully by other mental health trusts and we are really pleased that we will soon be able to offer this additional option to the people who use our services.

"Video calls are preferable to phone calls as they can help to reduce social isolation while also giving the clinician the opportunity to speak to their patient face-to-face in the safety and support of their own home. This should mean that service users can get help and support without having to navigate public transport or waiting rooms when they are already feeling stressed. 

"I am sure our patients and clinicians will find this new service incredibly helpful at a time when good communication is more important than ever."